FAQ - Frequently Asked Questions

WELCOME TO OUR HELP CENTER

GoInsta Repairs is known for being the best computer repair service nationwide! Our team consists of dedicated, hard working individuals who strive to ensure the best service for your computer needs! Click here to learn more about our story.

Our services include computer repair & maintenance, printer repair &installations, domestic or commercial networking support,  gaming computer support, data recovery, smart home devices installations and support.
You can also request customized quotes, here
Either ‘remote‘ or ‘onsite’, including ‘Smart-Home Services’ we will suggest the best option according to your requirement.

If you are running a busines, contact us and speak to one of our Consultants for immediate assistance.

We provide basic training for beginners in specific areas that you might need assistance with. Give us a call and speak with an expert to schedule your training.

Contacts us now

A remote connection is an alternative to help users with almost any computer problem. Whether you are experiencing issues with a Windows or MacOS update/upgrade, installing a new program, slow computer, overheating, viruses, problems with your printer or any other technical problem that may compromise your computer or even if your device requires preventive maintenance; Goinsta Repairs uses an encrypted and solid software platform which allows us to get your device up and running even if you are in a different city, county, state or in another country. Click here to learn all about the remote connection process.

The Insta Flat-Rate service allows you to connect with a technician to help you fix your computer without having to worry about taking your computer to a shop or shipping it somewhere for repairs.​Our specialized experts will repair and perform an optimization of your Windows or Mac OS remotely. In just a few hours your computer will be running as good as new, without the hassle of taking it anywhere or sitting in front of your computer.

  • Drivers Update
  • Virus and Malware removal
  • System/Registry Cleaner
  • Security Holes Fix
  • Disk Defragmenter
  • Privacy Cleaner
  • Junk/Cutter Cleaner
  • System Optimizer
  • Repair Corrupt Files

Click here to learn more

Main benefits

  • You don’t have to leave your home or office.
  • Save time and money without having to worry about shipping costs for repairs.
  • The technician can help you with a variety of issues, including virus removal, software installation and Operating System repair.
  • The technician can help you with a variety of devices, including laptops, desktops, and printers.
  • Regardless of how long it takes, the service is for a flat affordable fee.
Learn More

If you are not sure what is the cause of the issue your PC, visit Troubleshooting, Tips & Tricks, where you, not only, will find the most possible answers to the problem you are experiencing but also learn how to fix it yourself!
The Video Library and Download Center are are also available completely FREE.

We have the most affordable prices in the computer repair industry, for both, remote and on-site services.
Click here to see Price List

Yes, we do. Ask about our Insta Care plans! With great benefits for you, rest assured your device will be running smoothly at all times.

Yes, you can call us from Monday through Saturday from 9:00 to 21:00 MDT and Sundays from 11:00 through 17:00 MDT, every day of the year!

Call us at 888-335-7145 and speak with our specialized agents to set up an onsite or remote session today!

Submit a Request

Of course We can! If you are experiencing this or any other simple minor issue that you are not sure how to fix, our team is always willing to help you. Feel free to contact us and we will be helping you out at no charge to get that fixed. Call us now at 88-335-7145 or Submit a Request.

Yes, we have a broad catalogue of replacement parts needed for your computer as well as laptops, desktops, and custom-built PCs. 

Visit our Shop

Yes! we sell and carry a range of selected software compatible with Windows, macOS, iOS or Android devices.
Our shop has promotions and discounts every single day!

We currently have so many different types of AntiMalware and virus protection programs to choose from and picking the most adequate, could be a little bit challenging. You may be wondering, what aspects you need to take into account when getting an antivirus or any software protection. First of all, it is important to mention that, there are plenty of free versions available with very decent level of security. However, some important ones, are only enabled for premium (paid) users.

To read our full guide on hot to choose an Antivirus or security software, click here.

The short answer is: Yes, it is.

We tend to focus on installing the right programs and protection to our computers, which is absolutely fine as programs need to be regularly updated and using a good antivirus software keeps the cyber criminals away. However, a lot of the times we skip a very important step that can impact drastically the performance of our PC, and that is cleaning the device properly. Don’t neglect your computer!

Visit our InstaBlog and stay up to date with the latest news about computers and technology

More Resources

Troubleshooting
Video Library
Download Center​
InstaBlog

Customers Reviews

Reviews

Cheyenne R.
Cheyenne R.
Business
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I am so happy with this service. I have tried having my emails fixed from multiple companies over the past year and this is the first time the problem has actually been solved. Thank you so much! Will use your services again and will highly recommend. Thank you.
Kimberly W.
Kimberly W.
Residential
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It was great, called on Friday afternoon and they stayed with it for four hours getting system to run properly. Keeping their info for all future repairs.
Peter H
Peter H
Residential
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I contacted GoInstaRepairs about a week ago for help in overcoming some pretty serious issues with my laptop. My computer is over 10 years old, and I feared its problems would prove to be fatal. However, my friends at GoInsta wouldn't accept such a fate. They got to work immediately and actually worked right through the weekend to diagnose the problems and identify and apply the solutions, while keeping my informed and involved via text and phone all the way. After nearly 35 years as a program manager and project management trainer, I can honestly say I have meet few technical support professionals with the expertise of my GoInsta friends, Piero and Marcie, working out of Denver, Colorado. I have only one regret: I wish I had met them years ago!
Eric H
Eric H
Residential
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Piero went above and beyond to make sure my iMac was fixed properly. He deserves a raise for what he did. Very professional and very knowledgeable. A must hire if you want your issue fixed quickly.
Joan T.
Joan T.
Residential
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Contacted me immediately. Explained possible issues over phone.
Joan T.
Joan T.
Residential
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Contacted me immediately. Explained possible issues over phone.
Bonnie K.
Bonnie K.
Residential
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My computer was really giving me all kinds of problems and I had no idea how to remedy any of them. I saw some recommendations for this company on the internet and decided to try them. And am I GLAD I did! The service I received from Piero was outstanding. I'm an older adult and have no knowledge of computers. He not only improved my computer in every way, he was very kind and understanding and he took the time to explain things to me. I plan to sign up for the annual plan and now I feel comfortable that I can be helped with any future issues. I will recommend this company to my friends, that's for sure. Thank you very much.
Gail S.
Gail S.
Residential
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Both Goinsta techs that helped me (Marcie, on line, and Lars at my apt.) were professional, efficient, and responsive. All 6 of my problems were fixed in less time than anticipated and the process was like magic, charming and caring. I will certainly use them again when needed and recommend them highly.
Ronna M
Ronna M
Residential
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GoInsta Repairs provides a vital service: quality on demand technical support 7days a week at a very reasonable rate. We paid $99 for diagnostic support and that wasn’t until after the technician talked to us for awhile and understood what the problem was and thought he could help. Our technician was an amazing professional spending hours in the phone on the weekend trying to help us boot up a 2015 iMac. He was polite, friendly, knowledgeable. I highly recommend GoInsta and will definitely use them again when I need tech support. Our tech was awesome! He never gave up... even when we did. He is just a superb tech and person. 100% recommend them and the service. Thanks for all your hard work GoInsta!!
Eric H.
Eric H.
Residential
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Piero went above and beyond to help me fix my crashed iMac. He spent way more time than I thought with me to make sure we resolved the issue over the phone. Highly recommend.
Kimberly W.
Kimberly W.
Residential
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It was great, called on Friday afternoon and they stayed with it for four hours getting system to run properly. Keeping their info for all future repairs.
Janet W
Janet W
Residential
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Go Instarepairs understood the job and got it done in the quickest time possible!! 100% recommended!
Terene S.
Terene S.
Residential
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Excellent communication, right on time, attention to detail and patience.
Heather G
Heather G
Business
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I had a computer emergency and GoInsta Repairs was amazing! They went above and beyond and took care of almost everything. They really went out of their way to help me. Thank you, Marcie and GoInsta Repairs!
Jonathan C
Jonathan C
Residential
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By far one of the best experiences I've had with a computer repair company. Handled a large portion of the work required and gave me the simplest form of the things needed. 10/10 will definitely go to again.
Tim B.
Tim B.
Residential
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Very thorough. Explained everything they were doing.
Carnell W
Carnell W
Business
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Efficient, honest and thorough company. They recovered my Facebook account
Michael & Mary C.
Michael & Mary C.
Residential
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Everyone was very helpful and has a lot of patience working with the older generation. Thank you much.
Steven S.
Steven S.
Residential
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Piero and I worked together for three consecutive days. My needs were complex. Kind of like remodeling a very old house without having any plans. He uncovered a number of problems and needed upgrades. He worked like a horse!! When something did not work to his satisfaction, he doggedly kept working until every single issue was resolved. Congratulations to Go Insta for having him on the team. He is great!!
Peter H.
Peter H.
Business
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They were incredibly courteous and helpful in every way. I was uncertain and hesitant at the start. But at the end of the day - and it was a very long day! - I was completely won over by their obvious expertise, the overall helpfulness, and their never-say-die attitude. I would recommend the GoInstaRepair team to anyone in need of computer support. I will be returning to GoInstaRepair for their help in the future.
Roberta W
Roberta W
Residential
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My technician was very patient with me during the online work he did for me. Very concise about what I needed to do. He seemed to be very through.
Jeannie W
Jeannie W
Business
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Piero was my technician. He worked tirelessly on my computer problem. I learned a lot about my computer during this time. I would definetly recommend him and GoInsta in the future. 😊
Garry G
Garry G
Residential
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Very knowledgeable and a pleasure to deal with
Zhilin S.
Zhilin S.
Residential
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Thank you really much for the timely response and for quickly resolving my issue!
Howard T
Howard T
Residential
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I couldn't get the connection between my computer and my printer to work. Golnsta Repairs responded quickly and solved my problem completely to my satisfaction all done remotely from their location. Job done fast, efficiently, and professionally.
Bill G.
Bill G.
Residential
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My experience was great! I reached out to GoInsta and in less than 5 minutes got a response back. We agreed on the project- the tech joined the call and got on my system and went to work. They helped with purchase of the license and then handled the installation and fixing some system issues I had. Checked my virus protection software, identified and made some needed system updates. I have a few enterprise issues to get resolved which will happen this week (due to my former employer) which I know GoInsta Repairs will get resolved. These folks are good technicians with great customer service - they listen and helped me understand the issues and then resolved them. I’m a happy customer that will return for assistance when needed.
Suzanne S.
Suzanne S.
Residential
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Talked with them again about the AVG Security features I now have on my computer. They go through everything very patiently explaining what every feature means. So helpful!
Sharon G
Sharon G
Residential
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In addition to being very knowledgeable, They are extremely patient, helpful, courteous and kind.
Ronna M.
Ronna M.
Residential
Read More
GoInsta Repairs provides a vital service: quality on demand technical support 7days a week at a very reasonable rate. We paid $99 for diagnostic support and that wasn’t until after the technician talked to us for awhile and understood what the problem was and thought he could help. Our technician Piero was an amazing professional spending hours in the phone on the weekend trying to help us boot up a 2015 iMac. He was polite, friendly, knowledgeable and tenacious never wanting to give up. Ultimately we realized we had a corrupted hard drive so he was unable to solve our problem but we felt like we got our money’s worth. If he had resolved the problem it would have only been an additional $40. I highly recommend GoInsta and will definitely use them again when I need tech support.
Pamela T.
Pamela T.
Residential
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I am really happy with the fast response and professionalism he did such good work. I would trust my computer to him in the future which I will, and I will tell everybody about it that is having computer issues.
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