Remote computer assistance software allows technicians to access another device over the Internet to provide assistance. The remote connection allows the technician to see the screen of the remote device on their own screen in real time, being able to take control of the remote device for most of the problems that arise.
Remote computer assistance leverages the internet to give the technician instant access from anywhere, anytime.
While in a remote session, the technician can install updates, troubleshoot and perform maintenance. We shared this in a previous article which you can review by clicking here.
Types of Remote Assistance
The difference between the two is determined by whether an end user is present on the remote device while the technician provides remote assistance. The functionality of each type of solution is also different.
Unattended access means that the technician can remotely connect to the endpoint even without the presence of an end user. Remote computing assistance platforms do this by installing an application on the computers they manage. Once the agent is installed, the technician can connect to the remote computer they want to access.
By having the agent installed on the remote computer, technicians can remotely access the computers at any time, no matter if someone is actively using the computer or not. This speeds up and facilitates the connection, since the user only has to ask for help when they need it.
In the case of GoInsta Repairs, this application is only installed with the consent and approval of the client. Remote computer assistance software allows technicians to access another device over the Internet to provide assistance an solve almost any kind of problem a computer may present
This is the case of our Insta “Flat-Rate” service. It gives our technicians supervised access to our customers’s computers alowing them to access their devices any time assistance is required. Once connected, the technician can help in resolving the issues our customers may have.
Unlike unattended access, no prior configuration is required for supervised access. Since the end user is present, they are part of the remote connection initiation process every time. This can be done in several ways. In the case of our “Insta Flat-Rate” service, you simply have to visit our website, following the instructions of the customer service representative who will take you to. the connection site where you will enter your unique session ID and your name for the technician to connect to your device and take control of it
Supervised access allows professionals to provide assistance to almost any device, as long as the end user is present.
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