Internet conectivity

Windows: Troubleshoot & Fix Your Wifi Connection

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Although there are still users who are connected to their home router by cable, the vast majority make use of WiFi technology to connect to the Internet from the computer for convenience and thus not have to pull cable throughout the house. If you are a Windows user, you may have come across some problems at certain times with your PC unable to recognize your WiFi network or unable to connect to it.

Just because you’re connected to WiFi doesn’t mean you have internet. In fact, it is very common to encounter this problem: we are connected by WiFi but we do not have Internet in Windows. There can be many causes that make you unable to navigate, even if everything appears perfectly connected, that your pages do not load. The WiFi connection of your devices to the router allows you to form a Local Network or LAN.Everyone uses the wireless connection to create that “network” between devices and the router.

But the local network is useless if you are not connected to the Internet because there is a failure in the operator, because your service provider has fallen, because the router is not working or any other reason. That is why we usually find the problem of connected, but without Internet in Windows 10, so we are going to comment on some of the things we can do depending on each case to solve the problem of having a connection but not Internet on our devices.

Although it is not an elaborate solution, it is usually a good resource that works when your Internet is not doing well. It may be excessively obvious, but it will take you a few seconds to check. Check that all  the lights are on (especially the Internet one), that all the cables are properly plugged in and that we are close enough to it. Although there are still users who are connected 

to their home router by cable, the vast majority make use of WiFi technology to connect to the Internet from the computer for convenience and thus not have to pull cable throughout the house. If you are a Windows 10 user, you may have encountered some problems at certain times to get your PC to recognize the WiFi of your house or can connect to it and we already saw how to try to solve it.

Initial checks

  • Restart your router

    Turn off, unplug and let it rest for a 5 minutes. Then, turn it back on. It may get you back online, however if there is a major issue with the network or ISP it may be just temporary. It can also help if the problem is in this device. If there is a major problem, move on to the next step. It may also be that you have the router far from where you are connecting and the connection does not reach you well from there, in which case you will have to test if bringing the device closer to work correctly, try from another closer or use a cable to connec it directly to the router.

Rstartpc

Restart your computer

Usually helps to clear your RAM and close unnecesary programs that may have crashed or could be causing conflict in the background.

  • Restart your computer

    This step is not necessary if the connection issue affects multiple devices. But if the affected is only the computer with Windows 10, we can try to restart it. By restarting the router, you can fix temporary errors which will fix the network connection problem. We assume that we are using a Wi-Fi connection, since are the usually what cause us problems. However, if we connect to the router with an Ethernet cable, we should also try another cable at this time to confirm that ours is not defective.

Router Restart

Restart your router

Restarting your router is as easy as unplugging it and wait for 5 minutes to plug it back in.

Restart your computer one more time and check if the internet is back.

  • Check connectivity using other devices

    It is important to determine if your computer is the only device without an Internet connection. For instance, use your mobile phoneor another computer that is connected to the Wi-Fi network and see if it is able to access the internet. But if we do not have Internet on all devices, the problem lies in the network equipment and, therefore, we can skip some of the steps. Before moving on, we can perform a quick test by disconnecting the Ethernet cable that connects the router/modem to the repeater and use it to connect the computer to the modem directly.

Check connectivity on other devices

Checking connectivity on other devices

Check if you are able to connect to your home network using your mobile phone, tablet or perhaps another computer.

  • Network Check

    You can try calling your Internet company to find out if there is an incident with the network in your area, in the operator itself or to help you discover what is happening and rule out some simple, or more complex, solutions. You just have to know the customer service or technical support number of the operator that serves you. If you do not get them to respond to the call in customer service, something that would be quite normal if there is a large-scale fall, what we recommend you do is consult social networks. If you have your mobile at hand with connection, enter Twitter and do a search of the type "Movistar fall", changing to the name of the operator that corresponds to you. Although Twitter will show you the "highlights" in the results, we recommend clicking on the "Latest" tab to really see if anyone has posted anything about it.

Call ISP

Call your ISP

There may be a problem you are not aware of in your area. If you are not able to confirm what the problem is, contact your ISP.

If you have done all of the steps below and still can’t get your system back online, the possibility that your computer is infected with malware or viruses cannot be discarded.  Call us at your convenience at 888-335-7145. Our representatives are always available to assist you.

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